Returns / Exchange Policy
The returns procedure is as follows :-
(1) Please email firstname.lastname@example.org before returning any item. When a return has been authorised, please quote your original order number on your receipt and enclose it with the parcel you are returning. (Any items that are not authorised or are not accompanied with an order number will not be accepted). Items must be returned within 7 days of being received with your order number to :-
Berenice, 78 Pilleys Lane, Boston, Lincs PE21 9RB.
(2) Postage costs for returned items are to be paid by the purchaser. As we are not responsible for any returns which are lost or damaged in transit, we would advise you to return items by registered post.
(3) If you have any queries please email email@example.com BEFORE returning the item.
Returns received after the 7 days may be accepted at the sole discretion of Berenice and a credit note (rather than a refund) will be issued which can be used online. In order to receive a refund or exchange, it is essential that the item(s) must be UNWORN and in perfect condition, with all labels attached and in original packaging. In this case, a re-stocking fee of £15 will be debited from your credit note.
Any items with any indication of use will not be accepted. In such cases, we will return the item(s) to the purchaser. Any refunds will be re-credited using the original payment method less any taxes, duties and postage costs. Please note that the postal costs for returned goods are the customers responsibility and will only be reimbursed if the goods are faulty or incorrectly supplied.
For international returns please state on any export documentation or on the address label that the goods enclosed are returned goods. This will ensure we are not charged any further duty or taxes on receiving the goods back into the UK. If this procedure is not followed, this cost may be passed onto the customer at the company’s discretion. The customer’s statutory rights are unaffected.
For SALE items or items purchased with a discount code, the returns procedure remains the same, except goods must be returned to us within 7 days without exception and only an exchange/credit note issued.
For PRE-LOVED items, strictly no returns.